We specialise in customised voice communication solutions and services and are experienced in deploying and maintaining them across private and public sectors. Our solutions and services include Interactive Voice Response (IVR) at a customer premises or as a hosted service and a range of associated voice communications network capabilities.

We are master problem solvers. The Stratum team has had extensive experience in development on a multitude of platforms and operating environments. We have established a substantial network of expert partnership organisations, which allows us to source suitable specialists in just about any of today’s technology platforms and environments, providing our clients with quality service in the shortest possible time.

We use dedicated senior engineers with proven experience to provide reliable and responsive 24x7 support. 100% Australian Based. Stratum’s Help Desk services provide a single contact point for our clients to seek technical support and resolve issues. Our key focus is to streamline the problem resolution process by utilising incident tracking technologies, and thus achieving more rapid and cost-efficient results.

We are ISO 9001:2015 certified and are committed to the design, development, customisation and support services for specialist IVR and automated telephony solutions and general IT systems. Management is committed to using the requirements set out in the standard as an avenue of finding ways to continually improve business practice and processes and achieving desired results.