Stratum has provided many advanced voice and data solutions for our customers. The following list provides a sample of the types of self service options that are available using our computer telephony solutions based on the VeloCT product:
Allows callers to enter account details (with security) to obtain account details and information extracted from the main frame computer in real time.
Unified Messaging provides a single interface to your voice mail, e-mail and fax messages. You can retrieve, respond to, and manage all of your communications from a telephone or via a desktop.
Allowing faxes to be received, queued and distributed to operator screens, annotated with actions and stored. The system also provides a full range of fax out and printing options.
Uses IVR technology combined with data integration to allow callers to book taxis without requiring operator involvement. These solutions can also incorporate Speech Recognition and Text-To-Speech to improve the customer service experience and success rate.
Solutions providing real time credit card payments and clearance of funds. These solutions work with a number of credit card financial gateways and provide a crucial link allowing payments to be received over the telephone.
Utilizing the latest advanced Text-To-Speech (TTS) to provide announcements generated directly from text in databases or generated dynamically. The TTS outputs can be presented directly to telephone based callers or by interfacing with other systems used for PA or radio broadcast.