Managed Services

Stratum’s support capabilities extend to the provision of hosting and managed services for ICT infrastructure and operations. This expertise flows from establishing key support roles for our proprietary systems and focusing on optimizing performance levels. These services are based on achieving high availability of a client’s ICT infrastructure and business continuity capabilities.

Stratum’s managed services are designed to improve business efficiency within a client’s ICT environment. This service would commonly involve the provision of quality help-desk operations and technologies, together with management of a client’s internal communications. This may include managing IT assets such as back-end systems, individual computing devices, and a client’s computing resources.

Our approach to the provision of managed services includes re-evaluating legacy applications and transforming clients to newer, improved technologies.

Helpdesk Services

Stratum’s Helpdesk services provide a single contact point for our clients to seek technical support and resolve issues. Our key focus is to streamline the problem resolution process by utilizing incident tracking technologies, and thus achieving more rapid and cost-efficient results. Stratum’s service levels range from normal business hours to 24x7 support.

Desk-side Support and Device Management

Stratum provides operational support for desktops, laptops and handheld devices, as well as network equipment and IP phones & servers. Our delivery capabilities are delivered on-site and/or remotely over the network, to simplify management, lower cost and speed service delivery.

Infrastructure Services

Infrastructure services are designed to ensure the hardware, operating systems and databases driving your applications are highly available. We provide services for a wide range of platforms through monitoring, fault and performance management to help reduce the administrative burden and total cost of ownership.

Application Management

Stratum provides applications management on selected industries’ essential applications. These services are underpinned by rigorous SLAs, and the highest levels of security. We can offer the responsiveness and availability needed for these applications.

Hosting and Storage

Stratum offers hosting solutions that incorporate the services of our partners. Our services are customized to business requirements, rapidly scalable and delivered with predictable and economical pricing.


Why Stratum?